Poor, poor front desk service. 4 women chatting to themselves and not welcoming me or making eye contact for my first minute standing in front of them. No other guests were waiting so it was just rude to me. And I have worked in hospitality. Then they charge my overseas credit card $100 USD as a security deposit. Who pays the bloody overseas banking and exchange rate fee! Me! In my room, the toilet roll is down to the last quarter roll. It was folded over so they knew it was almost out, no back up so had to go ask housekeeping for a backup. Mid afternoon and there is a constant knocking on my wall from next door. I knocked on their wall back. No change. After a half hour of this, I asked to move rooms, after explaining the noise. No remedy examined or explained. The duty manager met me at my door to take me to my new room. He had his harsh, aggressive face on, and in my face. I hated that, and won't forgive him, even if I ever got an apology. I felt intimidated. The next room was quiet, ground floor this time, with a balcony sliding door that wouldn't even open. I asked a hotel worker and they couldn't open it either. The chairs on the outside balcony were nothing but a tease. To fellow travellers; this is a very isolated property. Nothing is close. You can't walk down to the shops. It is windy, it is cold...and the staff are equally far from warm. I wouldn't stay there again.

Doubletree? A better description would be "Toilet By The Sea." I had a room reserved and paid through a corporate account. They sold the King size room from under me. Told me I never used their app to check into the room (which I did) and then they decided to charge me a no call no show fee to my personal card. I called them to let them know I was late, on the road driving from St. Louis multiple times as well. I spoke to one front desk who said they would get the manager Rommel to speak with me. Never did. Another had me on phone for 20 minutes just for another staff member to tell me he wasn't there. Lastly the night auditor, when I complained about why they were deleting my new reservations yelled at me and cancelled them! So if you like being dumped on, this is your place! I am highest teir member of IHG, Diamond Elite for staying 80 plus days in hotels a year for work. I was looking to try switching to Hilton properties. Their loss.

Second visit here. Seems quite busy for a Thursday. Had to wait in line for the front desk a couple of times. No early check-in for Diamond members today. But overall a nice hotel. The Boathouse bar & restaurant has a lovely charcuterie and wine Flight. Service in the restaurant is amazing!!

Do not be deceived by the convenient location of this hotel. Here is what I actually experienced during my stay. The second floor smells damp and musty, giving it an unpleasant, hospital-like atmosphere. While the room itself was okay, it was not very spacious. The pool and hot tub areas were a major disappointment. Everything was wet, incredibly dirty, and completely out of towels. Instead, dirty towels were left scattered all over the gym floor, by the doors, and around the pool area. Furthermore, the pool area was chaotic. Children were screaming and throwing water everywhere while their parents just watched and laughed. It seems the hotel's cheap rates attract a crowd that does not respect public spaces or manage their children's behavior. The breakfast is very expensive, and the lobby lacks visual appeal. Additionally, there is no welcome upon arrival, and no assistance is provided for guests with luggage.

I just want to congratulate Deeba The Regional manager for the kitchen at the Doubletree at the Berkeley Marina This is the most exotic, breathtaking hotel, hands-down in the entire Bay Area with its iconic Chocolate chip cookies for each guest that checks in - they're nice and warm and they melt in your mouth The layout is phenomenal the decor, the flooring, the carpeting the beautifully hand selected furniture, fire pits view of the ocean. Let's not forget the new selection of employees that are eager to serve that Deena hired - their young ambitious and ready to meet your needs. The presentation is phenomenal. This place is simply beautiful. I dined and had Dishes that were very delicious from appetizers to the finest wines to exotic meals prepare professionally with great presentation Friendly greeters, nice waitress there's a new manager there by the name of James He's a young guy who wanted me to have the best experience possible he made that clear to me. I remember coming to the Doubletree years ago and said that I would never return to that location ever again after being a guest for 35yrs now they had people there that just didn't care about how you felt. Great job Deepa ( General manager for the kitchen) the staff that you chose for your bar and kitchen Is phenomenal.. my home away from home. I recommend this Doubletree at the Berkeley Marina. The Service is game on whole new staff. Come check them out they won't disappoint. 5 ??

It was all pretty standard. Rooms were clean and comfy. We got a room with the marina view which was nice. Staff was nice enough. The pool and hot tub were good. My 2 issues were that there were no phones in the rooms! So I couldn’t call for anything, and it just seems kind of sketchy. They had a number To text, but of course, no response or acknowledgment from any staff at all. We had some people fighting in a room near us, and I had two small kids that were asleep. I couldn’t make a call to the front desk if I would have needed to. Happy I didn’t find it totally necessary before they stopped - but what if the fight escalated? And I was in one of the elevators and it just totally went out. Stopped, went completely black. Told them about it and nobody really seemed to care that much, so that was kind of a weird reaction. But everything else was good so I won’t hold the elevator thing against them. Just like - why is there no phone in my room? So weird.

Its in an amazing location, but they haven't kept up with the rooms. The tub liner had chunks missing, used women razor blades left in the night stand, bed looked like someone got suplexed because the box stand was crushed on one side. The bed has been heavily used as you sink in the middle. The door way to the bathroom is not up to code, im 5'8 and my shoulders were wider than the door way. I probably wouldn't stay here again unless they update thier rooms.

The location is nice and by the water, and the staff was nice, but that is where the positives end. The hotel is severely outdated. The room I was in felt extremely small, was near a loud ice machine, was old and ugly. I understand this is not a Waldorf but I expected a lot more. I also found it odd that the pool and gym had very limited hours (closed at 1pm). The morning coffee normally provides about eight options, but only two were available. As a lifetime diamond member that has traveled to a lot of Hilton properties, this is probably the worst value I have ever experienced.

A Confrontational, Uncomfortable Stay That Ended My Loyalty to Hilton From the moment we arrived, the experience was off. The lobby had a strong odor—urine, bodily smells, and what felt like an overall lack of cleanliness. A woman who appeared to be homeless was yelling incoherently in the lobby while we were checking in. Although I did receive an upgrade, the service felt cold and transactional—right down to being handed a cold cookie with no warmth or hospitality behind it. The next day completely derailed the stay. My husband and I were relaxing and watching a movie when the hotel called our room phone—twice—without explanation. Shortly after, staff came knocking on our door aggressively and began arguing with me, making accusations that made absolutely no sense. I calmly asked them to review security footage if there were any concerns, yet they continued to argue with me for several minutes. It was intrusive, unnecessary, and completely disrupted our stay. Being confronted and accused in that manner is unacceptable and made me feel harassed as a guest. Once the experience was already ruined, the rest became impossible to ignore. The coffee maker was broken, the beds were uncomfortably hard, and the property is clearly in need of major upgrades. The marina location itself feels outdated, and the surrounding area—particularly across the street—had many people living in their cars, which added to the overall discomfort. This stay was disappointing on every level, especially from a brand I’ve long trusted. Between the lack of service, confrontational staff behavior, and the condition of the property, I won’t be returning to this DoubleTree or this Hilton brand. This experience has honestly pushed me toward making Marriott Bonvoy my go-to moving forward.

The DoubleTree by Hilton is quite outdated, and the rooms are in need of upgrading. The air conditioning did not work properly, and my room felt consistently damp, which was uncomfortable during my stay. I was also disappointed that I did not receive the signature DoubleTree chocolate chip cookies. To access the pool, you have to walk outside for a few seconds, which is not ideal, especially in bad weather. The restaurant experience was decent, the food was amazing, but service could be slow at times. Overall, I was surprised that this hotel is part of the Hilton brand. That being said, it is worth the money for the price, the location is excellent, and the hotel offers some great amenities and views!