STAY AWAY!!! This hotel can't be trusted. Full Stop. Awful management. Due to a family emergency, I had to cancel my stay. Before doing so, I spoke with a front desk representative who specifically told me that I would not be charged. Based on that assurance, I proceeded with the cancellation. The next day, I spoke with the manager, JEROME, who was unprofessional and completely reversed what I had been told and charged me for the reservation anyway. What is most troubling is not just the charge itself, but the fact that the hotel refused to honor the information provided by its own staff. If guests cannot rely on what they are told by hotel employees, how can they trust any information coming from the property? A manager's job is to resolve issues fairly and stand behind the commitments made by their team, especially in situations involving a family emergency. Instead, I was left feeling misled and taken advantage of. The lack of consistency, accountability, and customer care was shocking. I would strongly caution future guests to get everything in writing, because verbal assurances from staff apparently mean nothing here.

It is clean, roomy, and has a super comfortable bed. The downside? It is $560 per night during UC Berkeley’s graduation time. Also, the surrounding area is kind of sketchy, with homeless people hanging around and trashing the front parking lot of the 7/11 store across the street. The hotel door doesn’t open as you walk in. You either have to use your room key to tap in or you have to push a buzzer to alert the person at the front desk to let you in. It is possible to take the bus (#51B) which is right in front of the hotel to go to the campus stadium for the graduation commencement. And there are fresh orchid lei sellers selling them at $45 or $55 each just outside the stadium’s entrance. No need to order them from Ashby Flower for $82.69 each (with delivery). Bus is $2.50 each way using the clipper card or $6.70 by the Tesla robotaxi from Cafe Etoile (near Trader’s Joe) to Wright House near the stadium.

feels luxurious for the price! the rooms are modern and very comfortable. the location is great. even with being off a busy street, the rooms were quite and had a built in white noise machine. i have already recommended this place to my friends.

Booked an 8 room block for my wedding. The stay was for my family and it was nothing short of fantastic. Before we booked I spoke with the current hotel manager Jeroen who answered all of our questions and emails about what we could expect during our stay. He was very professional and I knew we were in good hands with him. Our group took full advantage of the shared balcony space on the 4th floor. The views of the bay and the hills are really something during sunset. The staff was great and the hotel was so clean! We decided to book here because our parents stayed here a couple years back and they loved it! The location is perfect for visting UC Berkeley or if you need to jump on BART (North Berkeley Train) and get to the San Francisco or Oakland. Highly recommended! Fantastic place to enjoy the Bay.

I never write reviews unless my experience is exemplary. I ALWAYS stay in 5-star hotels, but there are none in Berkeley. I am in town for two moving my daughter back to school and wanted to be close to campus. Not only was my room surprisingly new in construction, it was absolutely spotless! Even the remote control, which even in the finest hotels, is often overlooked and are almost always unclean and sticky. It’s quite disgusting to imagine what previous guests might be doing while using a remote in a hotel…. So I’ll leave that to one’s imagination. What compelled me to write this review at 11:45PM after an exhausting day, is that the guest above me was making a great deal of tactile noise for some reason. I called the front desk and they immediately put the manager on the phone. I expressed my frustration and within five minutes he had personally dealt with the problem. The front desk staff during my two days were nothing but cheerful and cordial and even turned me on to the best pizza in town. This has been a wonderfully refreshing experience for a fraction of the price I typically spend on a hotel. Amenities are excellent and in a fantastic location for access to restaurants, gas and convenience stores. Kudos to the manager for his professionalism and his hiring skills for the team he has assembled. I will most definitely stay here again when I visit my daughter and will highly recommend it to my friends and colleagues: Well done Hotel Aiden!!!

Stayed two nights. Location was near the airport and very convenient to shopping and restaurants. Dog friendly. Very clean and nice staff. There is a $100 refundable fee. Employees to not ,make the rules - so not sure why people feel they have the right to harass them. Would definitely stay again.

I stayed at the Aiden last week while visiting my niece in Berkeley. The hotel was a quick 5 minute walk to the BART station, which is easy to navigate. I found the rooms clean and with all amenities. The staff at the front desk are very helpful and make you feel welcome. The breakfast I ordered on my last day was delivered right on time and piping hot! I will definitely return here for my next visit to Berkeley.

Not a great experience. No insulation between rooms and the outside so tons of street noise. When I asked to moved up a floor, the reception desk claimed I had made the reservation through a third party (false) and they couldn’t move me bc I hadn’t told them in the first 30 minutes I needed a room change. Hotel has a bit of a hostel feel and isn’t in the nicest location. Also quite pricey for the quality.

The staff was able to check me in early and was very helpful explaining to park the car in front (loading zone) and they would take the car as a valet system. I used the bike to use for a training I had to go to at Berkeley University. I had to sign a waiver that I had to fill out once for my duration of my stay for the bike. The paid breakfast was cheap and convenient. They can deliver to the lobby or your room depending on the time you want. There is a roof access to enjoy a patio set up with a firepit. In the same area there is a turf area with trx straps for working out as they do not have a gym. There are mats next to the elevator upon the roof top entrance. I would definitely stay here again if I have to stay in the area for work. It felt safe at the hotel. The area was ok during the day, not sure about how safe it is at night. The only thing I was bummed about is that the business suite did not have a fridge for some reason. Bring ear plugs!!!!! The building is next to the main street, one of the nights an ambulance went by and couldn't go back to sleep, I made sure to wear ear plugs after that.

I was skeptical when booking this place. However, the service at this hotel was excellent. Rooms were clean. The front desk were always very helpful. The valet service was super quick. Breakfast was very affordable.